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Support Services At a Glance

Protect your Kronos investment and improve business performance with comprehensive technical and customer support services for everyone from IT to new hires. With our tailored service plans you’ll enjoy the peace of mind that comes from award-winning customer support.

Choose from Gold, Gold Plus, Platinum, and Platinum Plus plans that provide increasing levels of support. Our dedicated teams help you keep your Kronos applications running smoothly and continually returning value. And information tools on our customer portal add to the telephone, and remote support you have under each plan.

 

Support Services

Software

Equipment

Platinum Plus Platinum Gold Plus Gold Depot Exchange Depot Repair

Plus Services Features

Technical Account Manager 24 x 7

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Technical Account Manager
8 a.m.-8 p.m. local time (M-F)

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Proactive Preventive Support

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Complete Issue Tracking and Management

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Site Visit

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Phone Support

24 hours - 7 days a week

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Senior Specialists

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8 a.m.-8 p.m. local time (M-F)

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Web-Based Expertise

Technical Advisories

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Service Case Studies

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Learning Quick Tips

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Technical Insider

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Brown Bag Sessions

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HR and Payroll Answerforce™

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SHRM e-Learning

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Interactive Forms

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Software Assurance

Patches

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Service Packs

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Upgrades

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Legislative Updates

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Web-Based Information

Knowledge Base

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eCase Management

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Documentation

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Customer Forums

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Remote Support

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Equipment Services

Depot Exchange - Next Day

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Depot Repair

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