Achieve higher employee productivity and engagement for a stronger competitive advantage. 

View Banking Hub Change Industry

Banking in action.

Increase efficiencies and enhance customer experience.

Improving bank branch sales, customer satisfaction, and operations starts with better forecasting and scheduling which keeps customer service levels high while keeping labour costs low.

  • Megan

    Megan ,

    Branch Manager
  • Rick

    Rick ,

8:15 a.m.
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Confirm Today’s Customer Appointments

Megan reviews today’s appointments made earlier by customers using their smartphone, tablet, or computer — before they ever step foot in the lobby.

See how with Kronos FMSI Appointment Concierge™
appointment concierge
9:05 a.m.
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Adjust Branch Schedule

After receiving a sick notice from a teller, Megan quickly fills the shift with another teller to ensure her best-fit schedule seamlessly aligns the right number of employees with customer demand.

See how with Kronos FMSI Scheduler™
FMSI Scheduler
9:45 a.m.
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Prioritize Lobby Check-In

In Lobby Tracker Rick selects a customer who’s been waiting 5 minutes for info on a home equity loan (Rick’s specialty!). In the next moment, Megan selects a customer waiting 2 minutes for an online banking question. Employees’ unique skills are perfectly aligned with customer needs.

See how with Kronos FMSI Lobby Tracker™
fmsi lobby tracker
2:14 p.m.
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Increase Employee Autonomy

Rick floats between branches, using his mobile phone and tablet to see when he’s scheduled to work at which branch.  

See how with Workforce Mobile™
Workforce Mobile