The lobby of a bank or credit union is arguably the most important interaction point within a financial institution. When account holders visit your branch are they getting everything they need? Is it easy to sign in? Are wait times clearly and accurately communicated to visitors? Can your staff monitor and respond to customer service levels — in real time?
Say goodbye to the clipboard and paper sign-in sheet. Kronos FMSI Lobby Tracker™ brings your lobby sign-in process into the 21st century with easy tablet and self-service kiosk sign-in. Account holders can even see lobby wait times and check in before they ever set foot in your branch with Lobby Tracker’s Wait Smarter application via their computer, tablet, or smartphone.
Long wait times and lobby abandons can wreak havoc on the profitability of your branches. Kronos FMSI Appointment Concierge helps eliminate these issues by automating the process of scheduling in-branch appointments and sending out reminders to your account holders.
Improved sign-in and wait time notification won’t be as effective unless management is aware of unusually long queues. With Kronos FMSI Lobby Tracker, lobby staff and branch managers are notified of critical lobby service thresholds in real time.
Avoid costly missteps that occur when products require different forms and procedures with the checklist feature. Employees work from a step-by-step list of the procedures that are associated with each of your financial institution’s products and services. Account holders appreciate the consistent, professional experience they receive every time they visit your branch, and staff members value the stress-free guidance.
Tracking cross-sell metrics allows ﬁnancial institutions to provide targeted cross-selling coaching to individual employees for better results.
Kronos FMSI Lobby Tracker gives you the detailed information you need to make the right decisions at the institution, location, and employee level. With access to key metrics such as the number of products sold, average wait times, and more for real-time analysis, you can optimize locations to best serve account holders.
Accurately measure the lobby experience
Mobile app and website updates keep consumers informed
Set wait time threshold standards
Take advantage of over 25 pre-loaded sales and service reports