Ventana Research analyzes the evolving role of modern workforce management technology and effective ways to select workforce management applications.
Employee engagement and the improvement of its associated metrics have been a focus of HR executives for years, but a broader approach is now emerging. This new, more impactful vision builds around the central goal of delivering a superior employee experience, which goes beyond traditional engagement efforts like incentive programs, office perks, and team-building exercises.
HCM technology, including today’s modern workforce management software, is an increasingly important element in the employee experience conversation. This software now makes it possible to:
When evaluating workforce management software, Ventana Research found that organizations named usability, reliability, functionality, and manageability to be the most important qualities considered when choosing a workforce management system.